You get a JIRA Ticket
“Customer says X doesn’t work”
Try to reproduce the issue
It clearly works
Get to find edge cases and do 10 roundtrips with customer
Honestly I don’t mind this one that much. IFF it is well designed, the entire team is in the loop of what’s to be done, and you don’t get immediate unrealistic time pressure.
I’ve always preferred working on JIRA tickets that were meatier than having to work on 15 different tickets in one day. The context switch just eats a bit too much energy for me every time.
You get a JIRA Ticket
“Customer says X doesn’t work”
Try to reproduce the issue
It clearly works
Get to find edge cases and do 10 roundtrips with customer
Many such cases
Or, JIRA ticket: complete the entire 18 month project
Honestly I don’t mind this one that much. IFF it is well designed, the entire team is in the loop of what’s to be done, and you don’t get immediate unrealistic time pressure.
I’ve always preferred working on JIRA tickets that were meatier than having to work on 15 different tickets in one day. The context switch just eats a bit too much energy for me every time.