The 2 “instances” they talk about is because now MS has 2 versions of outlook on every install, “classic” and “new”. Classic is pretty much what you’re thinking, outlook you know upgraded with modern features and with a UI in line with the rest of the office suite.
“New” is also exactly what you’d probably expect. Their “new and exciting totally revamped!” Version is able to do the basics (+AI) in a “slick” white spaced to fuck UI and anything beyond that is “maybe someday” territory lol
That it was broken is probably related to the internet connection being down, Outlook has the vaguest error messages possible so it won’t have told them anything useful. Maybe no error message at all, maybe just a little yellow ! icon. It’s designed to keep corporate IT people in jobs, and it works.
The 2 “instances” they talk about is because now MS has 2 versions of outlook on every install, “classic” and “new”. Classic is pretty much what you’re thinking, outlook you know upgraded with modern features and with a UI in line with the rest of the office suite.
“New” is also exactly what you’d probably expect. Their “new and exciting totally revamped!” Version is able to do the basics (+AI) in a “slick” white spaced to fuck UI and anything beyond that is “maybe someday” territory lol
That it was broken is probably related to the internet connection being down, Outlook has the vaguest error messages possible so it won’t have told them anything useful. Maybe no error message at all, maybe just a little yellow ! icon. It’s designed to keep corporate IT people in jobs, and it works.