Add tthe newfangled ai bots into the voice menu and it’s a back and forth between your problem and “I don’t understand your problem, could you repeat that?”
The damn things pick up on every tiny, insignificant noise in the background, too. You don’t have to say anything and sometimes it’ll go, “Sorry, I didn’t get that.” No shit, I didn’t say anything, someone simply slammed a car door shut outside.
Good luck to all the parents who try to navigate those menus while their kids are around…
Your call is important to us. Please stay on the line and a representative will be with you shortly.
“Please listen carefully as our menu items have changed.”
“Call volume is higher than normal”
The fuck it is. If anytime I call is ‘higher than normal’, change what your “normal” baseline is or stop lying to me.
The normal volume benchmark is taken at 3AM on a national holiday, which also is on a Sunday.
I’ll toss in a voice menu with no option for buttons and mashing zero doesn’t get you a rep.
Add tthe newfangled ai bots into the voice menu and it’s a back and forth between your problem and “I don’t understand your problem, could you repeat that?”
And their inevitable fuck you of “I couldn’t understand you, please call back and try again” before they end the call
You, you are my problem!
Can you still curse at them to get an attendant?
The damn things pick up on every tiny, insignificant noise in the background, too. You don’t have to say anything and sometimes it’ll go, “Sorry, I didn’t get that.” No shit, I didn’t say anything, someone simply slammed a car door shut outside.
Good luck to all the parents who try to navigate those menus while their kids are around…
I promise that everyone in this subthread hates phone systems less than I do. And there is a good reason you all have these infuriating experiences.
And the reason is stupid.
I have had to set those up, we likely hate them on a very similar level.