Just tell them that you are moving to California then they have to give you a way to do it online.
Weird way of telling your bank to stop all payments.
Late fees will come.
It makes so much more sense once you realize FAQ is pronounced Fuh-Queue.
I always pronounced it fak
I’ve always split the difference.
Kind of like a 1950s “tough guy” going “come ahnnnnn fak-yoo”
Xfinity is a curse from hell. Over the years I’ve had to help my elderly aunt with various problems with their account. A couple different things that worked:
-
went into an Xfinity store. This helped for simpler account things. People there were generally cool, it was just a job and I think they knew the whole company was a mess, they’d give me tips on how to get to the right place and solve the problem.
-
convinced the AI bot that it was a problem that it couldn’t solve. Then I got a human in the chat, who could actually help.
-
went to the web-based “help bulletin board” (I found this through the account’s panel) and posted the problem there. There were several unhelpful “community expert” responses but eventually someone who worked there guided me to a web-based chat with their first-line tech support, i.e. so I could give account information. It took them half an hour to reply to anything I said. I explained things VERY CAREFULLY repeating everything we’d established so far (I imagined I was talking to an evil genie) and they eventually gave me a phone number to call, and that person could indeed help me.
-
Yeah, chat bots and voice prompt mazes in phones both get an immediate spamming of agent/human/operator until it gives up.
These days they’re just as likely to hang up on you instead of transferring you to a human.
If you didn’t check the FAQ i will remove my upvote.
Hahahaha. I actually didn’t check the FAQ… and my intuition was right. This is the link to the FAQ: https://www.xfinity.com/support/articles/now-portal-overview
I hear that you can tell them you are going to prison.
Don’t halfass it, actually go to prison!
From what I have seen online, the correct way to get what you want here is to say “I am going to prison”.
“Which prison? We offer phone service for inmates in more than 100 prisons”
Then have to present proof of impending incarceration?
There’s almost always connect you to a real person if you type something like “talk to a human”
So I tried to help my mother in law cancel a subscription to NFL.com because she didn’t know her account info. Tried the help number, was a verbal chat bot that went in circles and insisted no person was available. I tried buttons, insisting I couldn’t log in to cancel, and when I got sick of it and cursed it ended the call. Tried the text chat on the site listed as support which also insisted we had to log in to cancel.
Ended up having to contact the credit card to cancel the automatic payments.
Welcome to the future of automated support with no humans available.
That is incredibly fucked
If that doesn’t work, insulting it and telling it you’re gonna kill yourself because of its bad answers triggers a lot of warnings and filters that usually get you to a human way faster.
It’s sad we’ve reached this point.
Yeah a lot of these systems have an “escalate” plan if you start swearing or getting really angry at the bot.
I have to maintain one at work and trip the escalation flow 60% of the time trying to test.
I can only imagine what those employees have seen.
